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COVID-19 and Restricted Visiting
Posted 10th September 2020

10th September 2020 - CHANGES TO VISITING POLICY

Unfortunately, due to the significant increase in confirmed cases in coronavirus in the North East and as a result of our assessment and communication with the Director of Public Health it has been necessary for us to make changes to our visitors policy, and a decision has been made to suspend visiting in care homes throughout the North East by all Local Authorities until further notice. This decision has not been made lightly; we do understand the importance of visiting your loved ones however I am sure you will appreciate the need to keep your relatives as safe as possible. The situation is being reviewed regularly and we will contact you again as soon as our advice changes. This is one of a number of measures being taken to try and stop the virus entering our homes, and we hope that everyone will take the necessary actions to reduce the risk of any future lockdown. Video calling, telephone calls etc will continue to assist you to keep in touch, we are hoping that this will be a very short interim measure. As you are aware this is an ever-changing situation, all government guidance and advice will continue to be monitored, please be assured that our approach continues and remains in accordance with the latest recommendations. Data locally is being monitored and once we are assured that the situation is safe enough visiting will restart as soon as possible. Once again, many thanks for your continued support to our residents and staff and we will ensure to communicate any further changes in a timely manner. -




In order to support all efforts to protect our residents unfortunately we have had to make the very difficult decision to restrict visiting to our Care Homes until further notice.

Robust and comprehensive contingency plans to assist and prepare us to respond to the Coronavirus outbreak in the UK are in place. We have formed a steering group who will regularly review the plan as advised by Public Health.

Non-essential visiting has also been restricted and includes external and community entertainment and non-essential maintenance visits for the foreseeable future.

We would appreciate your full support with this matter, we are more than happy to facilitate contact with your family via telephone calls or by other means of technology.

Any request to visit where there are exceptional circumstances will be considered, however these visits will be kept strictly to residents’ bedrooms no access to communal areas will be given.

Please do not attempt to arrange a visit if you feel unwell, have a cough, shortness of breath or if you have been in contact with someone who may have Coronavirus.

Our Home Managers and staff are aware of the steps to take to help prevent the spread of infection and you will be informed of all updates accordingly.

Further advice can be found at If you have any further questions, please contact the Home Manager.

Gainford Care Homes
Gainford Care Homes
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